Daker Draney
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FTPS Requirement
As of July 1st, 2018, Listen360 no longer supports unsecured FTP file uploads to files.listen360.com. All communication to this site will be required to use FTPS along with the TLS 1.2 protocol for...
Listen360 Email IP Address for Whitelisting
Whitelisting 50.31.39.177 with your email provider can help ensure emails sent from us to your users (i.e. daily summaries and negative feedback notifications) are not mistakenly blocked or marked ...
How can I direct customer feedback to a customized URL on my own web site?
One option for collecting customer feedback with Listen360 are online portals. If you are using a portal for feedback, you can customize the URL to make it more user-friendly. Assuming that Acme, ...
Canada's Anti-Spam Legislation
Canada's new anti-spam law matches all the requirements of the US can-spam law, but goes a step further in that it requires prior consent from the recipient. In the case of sending an email to a pe...
How does Listen360 comply to the CAN-SPAM Act?
All email originating from Listen360 is clearly marked as from the business who initiated the message. All email clearly indicates the intent of the message sent within the subject line such as "...
How do I change how often my customers are asked for feedback?
So how do I change the "cap" for how often my customers are asked for feedback? Easy! Log into Listen360 (http://app.listen360.com) Select Settings Select Feedback and Referrals from the list ...
How to Edit a Review Site URL
This article provides the steps for editing the review URL for review sites such as Google, Facebook, etc. Log into Listen360 Select Reviews in the lower-left corner of the page Select the Setting...
How to Enable Reviews Reminder Emails
Note: This article assumes that the user has access to this feature and that the feature has been activated and configured. Give your happiest clients one additional nudge to post a glowing review ...
How to Update the Owner or Signature Information on the Review Invite Email
If you have email review invites turned on, the invite can be configured to show the owner's name. The owner's name will be displayed as the from address and will also be displayed in the signature...
How to Opt Out of Listen360 Feedback Requests
Note: Opting out will prevent you from receiving the feedback requests of the company from which you received the email. Open the feedback request email Click the Unsubscribe link at the bottom ...