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Daker Draney

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  • Facebook Integration

    Note: Facebook Integration requires 2000 or more likes on the Facebook Business Page to use this Feature

  • How to Add a Reviews Button to Your Website

    Note: The details in this article may differ from your instance due to brand customizations or policy settings.   1. Log in to the Listen360 application (https://app.listen360.com/users/sign_in) 2....

  • How to Handle Feedback without Comments

    Asking your customers for feedback can help you learn valuable information about how to grow your business. But what do you do when a customer completes a survey without providing any comments? It ...

  • How to Edit the Reviews Reminder Email

    Log into Listen360 Select a location if you have access to more than one Click the Reviews link in the bottom left corner of the page Go to Settings Go to the Invite Templates tab Make your desire...

  • User Management - August 20th, 2018

        You asked we Listened!    We are excited to inform you that we've made some recent enhancements to user management in Listen360! These changes will improve and simplify the proces...

  • Customers At-Risk Reports "Send Message" Feature

    On the Customers at Risk and Customer Follow-up reports, there is a button labeled Send Message. This article explains the behavior of this feature. At the franchise level: After checking the box n...

  • Public Disclosure Settings

    Disclosure Settings are located within the Settings tab under Publish your Feedback. These settings will determine what feedback is published to your public feedback page.   The following are the a...

  • How does auto-recharge work?

    Note: Auto-recharge automatically credits your Listen360 account to keep you from running out of funds. You are able to set a spending limit for each calendar month so you can work to a specific bu...

  • Customer Name Disclosure on Public Feedback via the API

    When using the Listen360 API to stream feedback to a website, it is best to use the <public-reviewer-name> field on the Reviews endpoint rather than one of the name fields on the Customers endpoint...

  • FTPS Requirement

    As of July 1st, 2018, Listen360 no longer supports unsecured FTP file uploads to files.listen360.com. All communication to this site will be required to use FTPS along with the TLS 1.2 protocol for...