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Daker Draney

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  • How do I change my survey wording?

    This article assumes that your user profile has sufficient permissions to complete these steps. Log in to Listen360 If you have multiple locations, use the organization picker in the upper left c...

  • How do I configure a Dining Dough incentive?

    To learn more about Dining Dough, click here. This article assumes that your user profile has sufficient permissions to complete these steps. Log in to Listen360 If you have multiple locations, u...

  • How do I check my Dining Dough account balance?

    To learn more about Dining Dough, click here. Log in to Listen360 If you have multiple locations, use the organization picker in the upper left corner to select one. Go to Settings Go to Your Acco...

  • What is Dining Dough?

    Dining Dough is the name of an incentive program in the Listen360 application. Incentives are offers or certificates presented to survey takers at the beginning of the feedback request. If the surv...

  • How do I add Dining Dough funds to my account?

    To learn more about Dining Dough, click here. Log in to Listen360 If you have multiple locations, use the organization picker in the upper left corner to select one. Go to Settings Go to Your Ac...

  • Business or Location Name Changes in Reputation Pro

    If your location's business name has changed, here are the things you'll need to do to ensure the change is reflected across your directories. The process varies depending on your subscription. If ...

  • Why is my recent Google review missing from Reputation Pro?

    If your reviews have been pulled into Reputation Pro in the past but you find that one or more recent reviews are missing, it's likely due to the reasons below. Google displays reviews based on the...

  • AI Review Response Generator Safety Guidelines

    When responding to a review in Reputation Pro, you may choose to use the AI Generator to help you with the wording. The AI Generator feature makes it easier to respond quickly and effectively. It o...

  • Review Response Limitations

    Some providers have review response length or character restrictions. For example, Google restricts responses to reviews to 4000 characters. If a provider does have a limit like this, you won't see...

  • Can I edit or remove a social post from Reputation Pro?

    Social posts can be edited or removed when they are still scheduled by going to Social -> Publish. After a post has been published, you must go directly to the provider to make any changes or remov...