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Brian Fitzpatrick

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Latest activity by Brian Fitzpatrick
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    Brian Fitzpatrick created an article,

    How can I direct customer feedback to a customized URL on my own web site?

    One option for collecting customer feedback with Listen360 are online portals. If you are using a portal for feedback, you can customize the URL to make it more user-friendly.  Assuming that Acme, ...

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    Brian Fitzpatrick commented,

    Within Listen360, there are several ways to easily share your reviews around the web and beyond. First, let's cover how customer privacy works. By default, all reviews submitted can be shown public...

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    Brian Fitzpatrick created an article,

    How to view which customers have opted to show their name publicly on reviews

    Note: This article assumes that the user has sufficient permissions to perform these tasks. If you are not able to complete these tasks please reach out to your Brand/System Administrator.   Within...

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    Brian Fitzpatrick created an article,

    How to ask your customers to show their names publicly on reviews

    Within Listen360, there are several ways to easily share your reviews around the web and beyond. First, let's cover how customer privacy works. By default, all reviews submitted can be shown public...

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    Brian Fitzpatrick created an article,

    How often are my customers asked for feedback?

    Note: The details in this article may differ from your instance due to brand customizations or policy settings.   How often your customers are asked for feedback is based upon a pre-defined set of ...

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    Brian Fitzpatrick created an article,

    How to link your Constant Contact account with Listen360

    You can now utilize your feedback within Listen360 to generate new marketing campaigns targeted directly to the customers and prospects of your choosing. First, you will need to link your Constant ...

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    Brian Fitzpatrick created an article,

    Example of Listen360 API call using PHP

    The following PHP example requires cURL in order to work correctly (http://php.net/manual/en/curl.installation.php). Please refer to the http://developers.listen360.com for information specific to ...

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    Brian Fitzpatrick created an article,

    How does Listen360 comply to the CAN-SPAM Act?

    All email originating from Listen360 is clearly marked as from the business who initiated the message. All email clearly indicates the intent of the message sent within the subject line such as  &...

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    Brian Fitzpatrick created an article,

    How to configure your FTP client for Listen360

    When setting up your FTP client to access Listen360, the following settings are important for a successful connection.   WinSCP   1. Select FTP under Environment after logging into WinSCP 2. Check...

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    Brian Fitzpatrick created an article,

    How do I change how often my customers are asked for feedback?

    So how do I change the "cap" for how often my customers are asked for feedback? Easy!   Log into Listen360  (http://app.listen360.com) Select Settings Select Feedback and Referrals from...