This article provides the steps to edit a user profile to opt-in to receiving Negative Feedback alerts
Log into Listen360 (https://app.listen360.com)
If you have access to more than one location, use the organization picker in the upper left corner to select the location.
Click the down arrow next to your initials in the upper right corner.
Select My Profile
Check the box(es) for the location(s) you would like to receive Negative Feedback alerts.
Note: Once this setting is checked/unchecked it will take effect shortly thereafter.
Attention SSO Users: If your user profile is a Single Sign-On (SSO) account any changes made may change when you next log into Listen360. Should you experience, please reach out to your SSO provider to update these settings for you.
Note: If you would like to opt-in for Negative Feedback Alerts via SMS please ensure that a valid phone number has been added to the user profile.
Additional Questions? Please reach out to Listen360 Support via email at [email protected]