Note: The details in this article may differ from your instance due to brand customizations or policy settings.
This article will show you how to add your Listen360 reviews to Facebook
**Make sure you are logged completely out of Facebook before completing these instructions
In another window, log into 'app.listen360.com.
You will need to be at your location's roll-up dashboard. Example: If you have Alpharetta, GA- New, Alpharetta, GA- Enrolled and Alpharetta- GA, Discontinued. You will need to see just Alpharetta, GA on the top left-hand side of the screen.
Once you are at your location's roll-up dashboard Homepage, click on 'Settings'
Once there scroll-down to click, 'Publish Your Feedback'. Choose your disclosure level, which will be how your reviews will be display on Facebook.
Click 'Return to Settings', located at the right of your screen.
Once there scroll-down to 'Facebook Integration'
Now enter your Facebook page ID. To get your ID number, go to your company’s Facebook page and copy the URL. Then go to http://findmyfbid.com/ place the copied url in the field provided and click "Find Numeric ID".
Copy the Facebook page id number and paste your ID number in the field provide in Listen360.
Check both integration options. This first option is to place LIKE button at the end of the survey for promoters and passives to become fans of your page. Second option is to give permission to show your customer comments on your Facebook page.
Now click, 'Install Facebook Application'.
Click 'Add reviews to Pages', if you are the admin for multiple pages select from the drop-down the page you would like to add your Listen360 reviews.
Once the feedback is connected to your Facebook page you will see the REVIEWS tab added on the left-hand side of your Facebook page. If you are posting Facebook reviews as well as Listen360 reviews, you will see two separate 'Reviews' categories.
To rename the 'Reviews' tab, you can select Settings on the top right-hand side of your Facebook page.
Choose Listen360 Reviews for Pages > Edit Settings
You can rename the tab from Reviews to whatever you would like to put in place.