Note: The steps in this article assume that your user access is sufficient to complete all steps. Should you find you are not able to complete all steps, please reach out to your System Administrator for assistance.
Section I: Configuration
1. Log into Listen360
2. Select the Reviews hyperlink in the upper-right side of the Feedback Homepage.
3. Select Settings
4. Select Promoter Invitations
5. Locate the Facebook Reviews URL by going to your business Facebook page and clicking on the Reviews tab.
6. Copy the Facebook Reviews URL from your browser and paste into the Facebook field, then select Confirm.
Please Note: A valid Facebook Reviews URL must be entered
Section II: Turn on Facebook Reviews
1. Select Location Settings
2. Scroll to the bottom and click the link to your location under Feedback Sources
3. Once back on the Feedback dashboard, Select Settings
4. Select Feedback and Referrals
5. Select the Referrals tab
6. Go to the Choose your referral channels section
7. Check the box for Facebook
8. Select Save and Apply Changes
Section III: Verify Configuration
1. Select the Settings tab
2. Select Preview Email Feedback Requests
3. Select a Promoter Score (9 or 10)
4. Continue through the prompts until you are invited to leave a Review
5. Verify that there is a Facebook button
6. Select Facebook button
7. Verify that the Facebook button takes you to your Facebook Reviews page
8. Close the Review window - Do not leave a Review
Should you have any questions or run into any issues, you can reach support via email: [email protected]