How to prevent Daily Emails from bouncing
This article is to provide assistance for emails that are systematically dropped. Typical Daily emails are the Daily Activity Summary reports and the Negative Feedback Alerts. When these emails are sent out and the email server is not able to deliver an error code is provided and the email address is added to the Bounced/Dropped list.
Here is an example of an error code: error: 550 5.1.1 <Email Address> Recipient not found . http://x.co/irbounce
As a preventative measure, the following IP can be whitelisted: 188.8.131.52
Whitelisting the IP Address should allow emails from [email protected]
For more information on how to Whitelist an IP please follow this article: How to whitelist Listen360 email IP address
Additional Questions? Please reach out to Listen360 Support via email at [email protected]