How to disable a customer

Note: Disabling a customer will result in the customer no longer receiving survey requests for feedback. If a customer decides they would like to receive surveys again they can be re-activated. 

How to disable a customer:

1. Log into Listen360, then select Customers*

2. Locate and select the Customer

3. Select Edit**

4. Change Status to Disabled

5. Select Save Changes

6. Verify that the Customer is now disabled

*This is a customizable field. The tab may say, Clients, Members etc.

**This field may not be available for all users.

Additional Questions? Please reach out to Listen360 Support via email at [email protected]